PRIVACY STATEMENT HERMES II AS

In Hermes II AS, we treat your personal information securely and with respect. We are responsible for processing the personal details of our existing, past and potential customers, as well as users of our website and other channels where we are in contact with our customers, in a lawful and secure manner.

This includes:

Gathering of personal data
Registration of personal data
Storage of personal details
Sharing of personal data
Deletion of personal data

Information we can store:

Full name
Address
Telephone number
E-mail address
Customer history and our communication with you
Invoicing information

Information that may be stored after the end of the customer relationship is anonymized.
All of our employees have a duty of confidentiality regarding customer relationships and personal data.
Contact us if you have any questions about our privacy statement or processing of personal data.

Why do we store personal data?

To facilitate contact between you and us, and to help us give you the best possible service. We need some information from you in order to deliver our services and products to you. We only store information that is necessary and relevant to our service delivery. The information that we store depends on your type of request and your customer relationship with us. It may also be appropriate to store information in order to send you information about your desired products and services and any relevant offers.

How do we process personal data?

We use some systems that may be importance for you when you contact us. The following outlines the most important systems and how we use them:

Zendesk is our support system. This is used to send requests or feedback to us. Cases submitted here are stored for as long as you are a customer with us, or for up to three years, so that we can respond to you more quickly next time.
Newsletter: If we want to send you a newsletter, you should have said “yes” to receiving it beforehand.
E-mail: E-mails to us are stored according to the same guidelines as for Zendesk. We encourage our customers to refrain from sending sensitive information via unencrypted e-mail.
Contact form: Your contact form is only stored for as long as it is required for the contact we have with you.
Facebook: Facebook is part of our marketing communication. We do not store information from Facebook other than what concerns your customer contact with us. Direct messages are forwarded to our support system for an effective response.
Accounts: Information needed to receive and send invoices is stored.
File archive: We use a local, secure server for storing files associated with our customers.

We are legally required to comply at all times with applicable legislation for the processing of personal data.

Website statistics

We use various tools to analyse the traffic on our website and to offer our visitors a better user experience.

Cookies

We use cookies in order to provide you with better services. By using our website, you consent to storing these cookies in your browser. Most newer browsers automatically accept cookies.

If you do not want this you can change the settings in your browser. Tips for this can be found at www.nettvett.no. You can also find more information there about cookies.

Google Analytics

We use Google Analytics to gather anonymized information about the visitors to our website. The data is used e.g. to see how many people visit the website, how long their visit lasts, what sub-pages they visit and which browsers are used. The information sent to Google Analytics is anonymized and cannot be linked to you as a person until you submit a contact form to us.

How long do we store the information?

We do not store information about you for longer than necessary. This means that we store the necessary information you have provided to us, for as long as you are a customer with us. In order to provide you with a good service, we also store information about any work done for you for up to three years after you have joined us as a customer.

Transparency and deletion of information

You have the right to access the personal data we have stored about you (unless parts of it are exempted by law). You only have to contact us if you want us to disclose, change or delete your personal data (refer to our contact information).

Responsible data processor

Our general manager is responsible at all times for the processing of personal data. They are responsible for monitoring the storage, updating and deletion of all the information we have.

Yours sincerely,

Hermes II AS
Kystens Hus, Stortorget
9008 Tromsø, Norway
post@hermes2.no